Foxgate Solutions Expands Operations in Cebu City, Philippines

Released on: May 28, 2008, 10:29 am

Press Release Author: Oscar Fudalan Jr/Foxgate Solutions

Industry: Telecommunications

Press Release Summary: Foxgate Solutions, Inc., a world-wide provider of integrated
business process outsourcing (BPO) and contact center solutions, announced its
expansion of its call center in Cebu City, Philippines.

Press Release Body: Foxgate Solutions, Inc., a world-wide provider of integrated
business process outsourcing (BPO) and contact center solutions, announced its
expansion of its call center in Cebu City, Philippines. The center is already
catering to many clients in the United States, United Kingdom, and the Philippines
with operations in Inbound, Outbound, Interactive, Appointment Setting, Billing
Solutions, Event Registration, Consumer Lead Generation, Consumer Sales, Customer
Service, Dealer Locate and Referral Service, Help Desk, Market Research and Reviews,
Order Taking, Surveys, Technical Support, and Website Receptionist Service. With the
expansion, it is expected that Foxgate is going to spur more growth.

As widely known overseas, the call center market in the Philippines continues to be
a growing and dynamic market. Foreign companies consistently change their approach
to reduce costs, improve efficiencies, and improve customer service and many other
goals. \"The Philippines offers exciting new opportunities for many business
organizations around the world, specifically the United States and the United
Kingdom, to advance their growth strategies and expand their service capabilities,
while maintaining high levels of customer service at a reduced cost. Many clients
view international presence as a key differentiator, enabling speed to market in
expansion strategies. We consider this new facility to be yet another avenue to
extend our clients' market reach, reduce cost and deliver the highest level of
service to our clients, their clients and their customers.\" said Maria Claudette
Manus, VP for Operations and Business Development.

Foxgate Solutions, Inc. caters to a broad range of industries, from small to medium
scale enterprises with a support requirement for call center operations from 5 to
200 seats. They offer outsourcing solutions to a wide range of market from small or
start up businesses and up to complex divisions of a medium to large scale business
operation. Clients can choose from any or a combination of support services from
their full suite of call center activities. They provide complete customer lifecycle
management through interactive voice response technology and web-enabled customer
contact services that utilizes voice, e-mail, voice over internet protocol (VOIP)
and internet chat communications that are fully integrated with real-time systems
and historical data archives.

The founders of Foxgate Solutions, Inc. boast over 25 years of experience in a broad
range of related industries in technology, human resources management and customer
service. Coupled with the emergence of the internet, the vast pool of educated
agents in the location of operations and the immense growth in communication
channels, the company's dynamism is mainly geared towards higher returns for their
stakeholders.

The new facility, located at the 2nd Floor of the premier commercial center of
Piazza Elesia in Talamban, also targets to increase the size of the local job
market, increasing the positive economic activity of the country. The Philippines
has become a popular place for companies worldwide to look for call center workers.
A trade group, the Contact Center Association of the Philippines, estimated in 2006
that the country's call-center employment will rise from 179,000 people in 2006 to
506,500 people in 2010. The group also estimates the industry's revenues will rise
from $2.6 billion in 2006 to $7.3 billion in 2010.When such news of a company
opening is released, it is always a positive mutual experience for both the local
market and the foreign industries who outsource to them.

You can visit Foxgate Solutions, Inc. online at http://www.foxgate.tv or email them
at Claudette.manus@foxgate.tv. Telephone inquiries may also be made through
Philippine numbers +63 917 620 8293, +63 32 344 8244, or +63 32 345 8140 and US No.
1.877.546.8647.


Web Site: http://www.foxgate.tv

Contact Details: 2nd Floor, Piazza Elesia Bldg., Talamban, Cebu City., +63 917 620
8293, +63 32 344 8244, or +63 32 345 8140 and US No. 1.877.546.8647,
oscar.fudalan@foxgate.tv

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